Terms of Service

Last updated: October 28, 2026

These terms apply whenever you use dimensionxsolution.com or place an order with DimensionX ("we," "us," "our"), based in Columbia City, Indiana. By using the site or placing an order, you agree to them.

Made-to-order products

Everything we sell (gauge trays, blocks, fillers, and custom parts) is 3D printed after you order it. Please allow 1 to 5 business days to make your order, plus the shipping time shown at checkout. These are estimates, not guarantees, and can run longer during busy periods; we'll reach out if something is going to take noticeably longer.

The 3D preview in the tray builder is illustrative. Small variations in color, texture, and exact fit are normal for 3D-printed parts and are not defects.

Pricing and payment

All prices are in US dollars. Payment is processed securely through Stripe at checkout; we never see or store your full card number. Your order is confirmed once payment succeeds.

Accounts

You can browse the site, design a tray and place an order without an account. An account is optional: it lets you see your past orders and reorder. If you make one, please give accurate information and keep your password to yourself. You are responsible for activity under your account. If you think someone else has access to it, reset your password with "Forgot password?" on the log in screen, or email us.

Shipping

Shipping costs are the carrier's price for your ZIP or postal code and the size and weight of your order, and are shown in your cart before you pay. We currently ship within the United States and Canada. Orders to Canada may be charged import duties or taxes when they arrive, and those are paid by the customer. Delivery times are the carrier's estimates, not guarantees.

Sales tax is charged on orders shipped to Indiana (7%) and is shown in your cart before you pay. If you are a business that is exempt from sales tax, email us a copy of your signed exemption certificate and we will take care of it.

Returns and refunds

See our Return & Refund Policy for what to do if something is wrong with your order, and for cancellations.

Custom quotes

Requests submitted through "Request a Quote" are not orders and don't obligate either party until we send you a quote and you accept it.

Instant 3D Print Quote

The Instant Quote tool prices a part from the file you upload, the material, and the strength (fill) you choose. The price is based on the amount of material the part is estimated to use, and the price shown to you is the price you pay for that file as uploaded. If we find a problem with your file after you order, such as a model that cannot be printed as drawn, we will contact you before we print it.

You confirm that you have the right to have the file you upload printed. We may decline to print anything that is illegal, unsafe, or that infringes someone else's rights.

Intellectual property

The content of this site (text, layout, the tray-builder tool, and images) belongs to DimensionX unless otherwise noted. You're welcome to use the builder to design and order your own tray; please don't copy the site itself.

Limitation of liability

DimensionX provides tools and parts for organizing gauges and shop equipment. We are not liable for how parts are used once delivered, or for indirect or consequential damages arising from their use. Our liability for any order is limited to the amount you paid for that order.

Changes to these terms

We may update these terms from time to time. The version posted here at the time of your order is the one that applies to it.

Governing law

These terms are governed by the laws of the State of Indiana.

Contact

Questions? Email dimensionx.printing@gmail.com or call (260) 212-3357.