Return & Refund Policy

Last updated: October 4, 2026

We want you to be happy with your order. If something isn't right, contact us and we will work it out with you.

If something is wrong with your order

If a part arrives with a defect or print error (warping, a hole that doesn't match what you designed, a broken or missing piece), or it is damaged in shipping, get in touch and tell us what happened. A photo of the problem, and of the packaging if it was damaged in transit, helps us sort things out faster. Depending on the situation we will reprint and reship the item, replace it, or refund it.

Cancellations

Because every item is made to order and production starts shortly after an order is placed, we can only cancel an order if it hasn't started printing yet. Contact us as soon as possible if you need to cancel and we'll let you know if it's still possible.

Custom quote orders

Orders placed through a custom quote follow whatever terms were agreed to in that quote.

How to reach us

Email dimensionx.printing@gmail.com or call (260) 212-3357. Include your order confirmation number and, if it's a problem with the order, a photo.