Privacy Policy

Last updated: October 28, 2026

DimensionX ("we," "us," or "our") operates dimensionxsolution.com. This page explains what information we collect when you use the site, how we use it, and who we share it with.

Information we collect

We collect information you give us directly:

• Account information: your name and email address, and a password. We store your password only in scrambled (hashed) form, so we cannot see or recover it. An account is optional; you can check out as a guest.
• Checkout information: name, shipping address, email, and phone number, collected by Stripe when you place an order. We never see or store your card number. Stripe handles payment directly.
• Order details: the tray and block layout you design in the builder, what you ordered, the amount, and the order's status. We keep these so we can make your order and show it in your account order history.
• PDF quotes: the name, company, email, phone and address you enter when you make a PDF quote from the cart, the quote itself (items, prices and the files of any instant quote parts in it), and, if you submit one, your purchase order number and the purchase order file you upload. These are stored on our own server.
• Quote requests: whatever you enter in the "Request a Quote" form (name, company, email, phone, location, project details) and any photos or files you attach. These are stored on our own server.
• Instant quote files: the 3D file you upload to get an instant price (and the original file if it was a STEP, 3MF, or OBJ file), the material, color, and strength you choose, and the size and weight we work out from it. We also keep your IP address with each upload so we can limit how many files one person can send in an hour. These are stored on our own server and used only to price and make your order.

How we use it

• To make and ship your order
• To email you about your order (confirmations, questions about your layout, shipping issues)
• To show your past orders in your account and let you reorder
• To email you a one-time code if you reset your password
• To respond to quote requests and to price and print the files you upload

We don't use your information for advertising, and we don't sell it to anyone.

Who we share it with

• Stripe processes payments and shipping addresses. See Stripe's Privacy Policy.
• Shippo looks up shipping prices from the carriers. It receives only the ZIP or postal code you enter in the cart and the size and weight of your boxes, not your name or street address. See Shippo's Privacy Policy.
• GoDaddy hosts this website and the database where accounts, orders, and quote requests are stored. See GoDaddy's Privacy Policy.
• We don't share your information with anyone else, except if required by law.

Cookies and tracking

This site does not currently use advertising cookies or third-party analytics trackers. When you log in, the site sets a session cookie so it knows you are logged in; it is used only for that purpose. Your build layout, cart, and shipping destination are saved in your own browser's local storage so your tray isn't lost if you navigate away. That data stays on your device and isn't sent to us until you check out.

Data retention

We keep order records as long as needed for business, tax, and warranty purposes. We keep account information, quote requests, PDF quotes, and the uploaded instant quote files of ordered or quoted parts until you ask us to delete them.

Your choices

To ask what information we have about you, to change it, or to request that your account and data be deleted, email us at dimensionx.printing@gmail.com. If you forget your password, use "Forgot password?" on the log in screen and we'll email you a one-time code to set a new one. When you ask us to delete your account we remove your login and personal details, and your Stripe customer profile. We may need to keep certain order records for tax purposes, but they will no longer be linked to you.

Changes to this policy

If this policy changes, we'll update the date at the top of this page.

Contact

Questions about this policy? Email dimensionx.printing@gmail.com or call (260) 212-3357.