Return & Refund Policy

Last updated: September 22, 2026

Every item we sell is 3D printed specifically for your order after you check out. Because of that, our policy is different from a typical off-the-shelf retailer.

Defects and print errors

If a part arrives with a manufacturing defect (warping, a hole that doesn't match what you designed, a broken or missing piece), contact us within 14 days of delivery at dimensionx.printing@gmail.com with your order details and a photo. We'll reprint and reship the affected part at no cost, or refund it if a reprint doesn't make sense.

Shipping damage

If your order arrives damaged in transit, contact us within 48 hours of delivery with photos of the damage and packaging. We'll arrange a replacement.

Wrong measurements you entered

Because trays, blocks, and hole sizes are built to the exact dimensions you enter in the builder, we can't offer a refund for a size or layout that was ordered correctly but isn't what you meant to order. Double-check your layout before adding it to your cart — if you're unsure about a size, reach out before ordering and we're happy to help.

Cancellations

Because production starts shortly after an order is placed, we can only cancel an order for a full refund if it hasn't started printing yet. Contact us as soon as possible if you need to cancel — we'll let you know if it's still possible.

Custom quote orders

Orders placed through a custom quote follow whatever return terms were agreed to in that quote; if none were specified, this policy applies.

How to reach us

Email dimensionx.printing@gmail.com or call (260) 212-3357. Include your order confirmation and, for defects or damage, a photo — it helps us sort things out faster.